Frequently Asked Questions

Have questions about custom desk nameplates, personalized gifts, fast shipping, or bulk logo orders? You’ll find clear answers here.

Customization & Ordering

Learn how to personalize your gift, review your details, and place your order with confidence.

How do I customize my gift?

Choose the product options you want, then enter the requested name, wording, date, or other details exactly as you’d like them used. Double-check spelling, capitalization, and punctuation before adding the item to your cart.

If a field doesn’t apply, leave it blank. If you need help choosing an option or explaining a special request, contact us before ordering.

How does personalization work at My Maravia?

Select the available style, material, color, or base options shown on the product page, then enter the personalization details requested for that item. We use the options and wording submitted with your order to create your product.

Please review every detail carefully before checkout. If you’re unsure whether a request will fit a design, contact us before ordering.

Can I change more than just the text on my personalized gift?

Available choices vary by product. Use the style, material, color, base, and personalization options shown on the product page.

If you want something that isn’t listed, contact us before ordering. We’ll let you know whether the request is possible and help you choose the best option.

Can I see examples before placing my order?

Product photos show examples of the available styles, materials, and overall appearance. Your finished item will use the personalization and options you submit.

We don’t currently provide a live custom preview. If you’re unsure which style to choose or whether your wording will fit, contact us before ordering.

Do I need design experience to customize the gift I chose?

Not at all. Choose from the options shown and enter the requested personalization details. No design software or special experience is needed.

Just review your spelling, capitalization, punctuation, and selected options carefully before checkout.

Can I edit my order after it has been placed?

Because we move quickly, changes aren’t always possible once an order is submitted.

If you notice something right away, contact us as soon as possible and we’ll do our best to catch it before production begins. Once production begins, the order can’t be changed.

Please review your personalization and selected options carefully before checking out.

Can I save my design for later?

Yes. By creating an account, you can save your design and return to it whenever you’re ready.

This is especially helpful if you’re reviewing details, waiting on approval, or planning a larger order. Once saved, your personalized design can be revisited and adjusted before checkout.

No need to rebuild it from scratch.

Shipping & Production

Learn how quickly your order is produced, when it ships, and how fast it arrives.

How long does it take to ship a personalized desk nameplate?

Here’s what to expect:

Order Monday–Friday before 11:00 AM MT: We’ll process it the same day and schedule it to ship the next business day.
Order after 11:00 AM MT or over the weekend: We’ll begin processing the next business day and schedule it to ship the following business day.
Your order may ship sooner.

Once your order ships, carrier transit is estimated at 1–2 days within the continental United States. Weekend delivery depends on the carrier, service, and destination.

Available shipping options, prices, and estimates are shown at checkout.

What shipping options are available?

Available shipping options, prices, and estimates are shown at checkout.

How long does production take for custom orders?

Here’s what to expect:

Order Monday–Friday before 11:00 AM MT: We’ll process it the same day and schedule it to ship the next business day.
Order after 11:00 AM MT or over the weekend: We’ll begin processing the next business day and schedule it to ship the following business day.
Your order may ship sooner.

What is the order cutoff time for same-day processing?

Our same-day processing cutoff is 11:00 AM MT, Monday–Friday. Orders placed after 11:00 AM MT or over the weekend begin processing the next business day.

Do you ship personalized orders nationwide?

We ship throughout the United States. Most orders ship free within the continental United States. Hanger orders have a $6 shipping charge. After shipment, orders within the continental United States use a carrier service estimated to take 1–2 days in transit. Available shipping options, prices, and estimates are shown at checkout.

How can I track my order?

Once your order is fulfilled, you’ll automatically receive a shipping confirmation email or text that includes your tracking number, carrier name, and order summary.

We’ll send your shipping confirmation shortly after fulfillment. The 1–2 day transit estimate begins once your order is handed to the carrier.

Bulk & Logo Orders

Find answers about bulk minimums, logos, pricing, personalization, proofs, and shipping coordination.

Is there a minimum for bulk orders?

Only logo orders currently have a confirmed minimum: at least 10 nameplates or coasters. For other personalized bulk projects, send your estimated quantity and we’ll confirm the available options.

Which products can include a company logo?

Logo customization is currently available for nameplates and coasters in quantities of 10 or more. SVG, AI, or EPS files are preferred when available. Submit the bulk quote form, then send artwork to bulk@mymaravia.com.

How is bulk pricing handled?

Bulk pricing is not applied automatically. We’ll review your product and estimated quantity, then confirm the current pricing and purchasing instructions for your project.

Can every item have a different name or title?

Yes. We can coordinate individual names, titles, or other short personalization within one project. Include that need in the bulk quote form, and we’ll explain the best way to send your list.

Can you ship to multiple locations?

Yes. Tell us how many destinations are involved and we’ll help coordinate the project. Production timing, shipping options, and any related charges are confirmed during coordination.

Will I receive a proof?

Yes. After the project scope and pricing are confirmed, we’ll prepare a proof. You must approve the proof in writing before production begins.

How long will my bulk order take?

We typically respond to quote requests within one business day. Production and shipping timing depend on the quantity, personalization, proof approval, and destination needs, so we’ll confirm the schedule during coordination.

Returns & Order Changes

Answer common questions with the collapsible content section.

Can I return a personalized gift?

Because personalized items are made to your specifications, we can’t accept change-of-mind returns once production has started.

Please review your personalization and selected options carefully before ordering.

If your order arrives damaged, defective, incorrect, or below our quality standards, contact us within 7 days of delivery and we’ll review the appropriate solution.

report an issue

What if my order arrives damaged or defective?

If your desk nameplate arrives with a production defect, we’ll replace it at no cost or issue a refund.

Please provide the details of your issue, and our team will review it promptly.

We stand behind the quality of our products.