How can we help?

Choose the available style, material, color, base, or other options on the product page, then enter the requested name, wording, date, or other details exactly as you’d like them used. Please double-check spelling, capitalization, and punctuation before adding the item to your cart.

Available choices vary by product. Use the style, material, color, base, and personalization options shown on the product page.

If you need something that isn’t listed, contact us before ordering. We’ll let you know whether the request is possible and help you choose the best option.

Product photos show examples of the available styles, materials, and overall appearance. Your finished item will use the personalization and options you submit.

We don’t currently provide a live custom preview. If you’re unsure which style to choose or whether your wording will fit, contact us before ordering.

Yes. A free printed gift note is available on eligible regular products. Select Add a free printed gift note on the product page, then enter the exact message you’d like printed on the enclosed note card.

Here’s what to expect:

• Order Monday–Friday before 11:00 AM MT: We’ll process it the same day and schedule it to ship the next business day.
• Order after 11:00 AM MT or over the weekend: We’ll begin processing the next business day and schedule it to ship the following business day.
• Your order may ship sooner.

Once your order ships, carrier transit is estimated at 1–2 days within the continental United States. Production time is separate, and weekend delivery depends on the carrier, service, and destination.

We currently ship only to the lower 48 states and Washington, DC. Standard shipping is $7.99 once per order below $35 and free on orders of $35 or more. The threshold uses your merchandise subtotal after discounts, before tax and shipping. Hangers follow the same policy; quantities, mixed products, and separate shipments do not add another standard shipping fee. Shipping to Alaska, Hawaii, territories, other island destinations and APO/FPO/DPO addresses is temporarily unavailable for new orders; existing paid orders are not affected. Normal street addresses at military bases in the lower 48 states and DC remain eligible. Available delivery estimates are shown at checkout.

Once your order is fulfilled, you’ll automatically receive a shipping confirmation email or text with your tracking number, carrier, and order details. The 1–2 day transit estimate begins once your order is handed to the carrier.

Contact us as soon as possible. Because we move quickly, changes and cancellations are only possible before production begins. Once production has started, the order can’t be changed or canceled.

Because personalized items are made to your specifications, we can’t accept returns or exchanges for a change of mind, customer-entered personalization error, or an item ordered by mistake once production has started.

If your order arrives damaged, defective, incorrect, or below our quality standards, please contact us within 7 days of delivery.

We’ll help make it right. Contact us within 7 days of delivery with your order number and a description of the problem. If photos are needed, we’ll explain how to send them. We’ll review what happened and determine the appropriate solution case by case.

Send us your order number and the latest tracking details so we can help investigate. If the carrier has posted an update, include that information in your message.

We don’t publish one fixed minimum for every bulk or logo project. Send the product and estimated quantity, and we’ll confirm the available options during quote review.

Bulk pricing is not applied automatically. We’ll review the product, quantity, personalization, proof needs, deadline, and destination details, then confirm current pricing, production timing, and shipping arrangements for your project.

Yes. We can coordinate individual names, titles, or other short personalization within one project, as well as shipping to one or multiple destinations. Include those needs in your bulk quote request and we’ll explain the next steps.

Yes. After the project scope and pricing are confirmed, we’ll prepare a proof. You’ll need to approve it in writing before production begins.