Refund policy
Last updated: July 30, 2026
We want you to feel confident ordering from My Maravia. If your order arrives damaged, defective, incorrect, or below our quality standards, please contact us within seven days of delivery. We’ll review what happened and help determine an appropriate solution.
Personalized orders
Because personalized products are made to the specifications submitted with the order, we cannot accept returns or exchanges for a change of mind, a customer-entered personalization error, or an item ordered by mistake once production has started.
Please review names, spelling, dates, punctuation, designs, product options, quantities, and shipping information before placing your order. If you need to change or cancel an order, contact us immediately. Changes and cancellations are only possible before production begins.
Damaged, defective, incorrect, or below-standard items
Please report the issue within seven days of delivery and include:
- Your order number
- A description of what happened
- What you expected to receive
If photos would help us review the issue, we’ll ask you to send clear photos of the item and packaging by email.
No physical returns
Please do not mail an item back to us. My Maravia does not require customers to physically return an item when we review an order issue, so there is no return shipping address or return postage charge.
Available solutions
Each issue is reviewed based on its circumstances. Depending on the situation, an appropriate solution may include a replacement, refund, store credit, or another reasonable resolution. Contacting us does not guarantee a particular remedy, but we will review the information fairly and respond with the next step.
Refunds
If a refund is approved, it will be issued to the original payment method. After we issue it, your bank or payment provider may take up to ten business days to make the funds available. If ten business days have passed since we confirmed the refund and you still do not see it, please contact us.
Any refund amount, including whether original shipping charges are included, is determined according to the circumstances and applicable law.
Delivery and tracking concerns
If a package appears lost, significantly delayed, or has another tracking problem, contact us with your order number and the latest tracking information. We’ll help investigate with the carrier. Any solution is determined case by case.
If tracking shows that a package was delivered, please first check the delivery area, household members, neighbors, and any carrier notice. If it is still missing, contact the carrier and My Maravia so the delivery can be investigated.
Customers are responsible for entering a complete and accurate delivery address. If you notice an error, contact us immediately. We will try to help, but we cannot guarantee that an address can be changed after production or shipment, and we are not responsible for delivery problems caused by an incorrect address submitted with the order.
Your legal rights
Nothing in this policy limits any rights or remedies that cannot be limited under applicable law.
Contact us
For order help, visit our Returns & Order Issues page or Contact page. You can also email info@mymaravia.com.
Our complete business contact details are available in our Contact Information.