Returns & Order Issues
Something went wrong? We’ll help make it right.
If your order arrived damaged, defective, incorrect, or below our quality standards, you’re in the right place. Tell us what happened and our team will review it quickly.
Here’s what happens next
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1. Tell us what happened
Send your order number and a short description of the problem.
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2. Have a few photos ready
If photos are needed, we’ll ask you to send clear photos of the item and packaging by email.
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3. We’ll review and respond
Depending on the situation, we may offer a replacement, refund, store credit, or another appropriate solution.
What can we help with?
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My item arrived damaged, defective, or incorrect
Contact us within 7 days of delivery. Include your order number and a description; we may follow up for clear photos.
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I need to change or cancel my order
Contact us right away. Changes and cancellations are only possible before production begins.
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I have a delivery or tracking concern
Send us your order number and the latest tracking details so we can help investigate.
A note about personalized orders
Made just for you means it can’t be restocked
Because personalized items are created to your specifications, we can’t accept returns or exchanges for a change of mind, customer-entered personalization errors, or an item ordered by mistake once production has started. If you need to cancel or change an order, contact us immediately—we can only make changes before production begins.
You can still contact us if your order arrives damaged, defective, incorrect, or doesn’t meet our quality standards.
We’re here to help
Ready to report an issue?
Have your order number and details ready, then tell us what happened. If photos are needed, we’ll explain how to send them. Please contact us within 7 days of delivery.