Returns & Order Issues

Something went wrong? We’ll help make it right.

If your order arrived damaged, defective, incorrect, or below our quality standards, you’re in the right place. Tell us what happened and our team will review it quickly.

Report an issueRead the personalized order policy
Personalized cream license plate displayed on a warm oak console

Here’s what happens next

  • Tell us what happened

    Send your order number and a short description of the problem.

  • Have a few photos ready

    If photos are needed, we’ll ask you to send clear photos of the item and packaging by email.

  • We’ll review and respond

    Depending on the situation, we may offer a replacement, refund, store credit, or another appropriate solution.

What can we help with?

  • My item arrived damaged, defective, or incorrect

    Contact us within 7 days of delivery. Include your order number and a description; we may follow up for clear photos.

  • I need to change or cancel my order

    Contact us right away. Changes and cancellations are only possible before production begins.

  • I have a delivery or tracking concern

    Send us your order number and the latest tracking details so we can help investigate.
Personalized coasters being engraved in the My Maravia workshop

How we review your issue

We look at the whole picture.

Your order number, a clear description, and any photos we request help us understand what happened. We use those details to review the issue and choose a fair, case-by-case solution.

A note about personalized orders

Made just for you means it can’t be restocked

Because personalized items are created to your specifications, we can’t accept returns or exchanges for a change of mind, customer-entered personalization errors, or an item ordered by mistake once production has started. If you need to cancel or change an order, contact us immediately—we can only make changes before production begins.

You can still contact us if your order arrives damaged, defective, incorrect, or doesn’t meet our quality standards.

We’re here to help

Ready to report an issue?

Have your order number and details ready, then tell us what happened. If photos are needed, we’ll explain how to send them. Please contact us within 7 days of delivery.

Report an issue